Useful Links
Tenant Satisfaction Information
The Social Housing (Regulation) Act 2023 introduced new measures to
improve the standards, safety and operation of social housing.
More information is available on the LBWF website here
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London Borough of Waltham Forest
Switch Board number: 020 8496 3000
Website https://www.walthamforest.gov.uk
Payments - Option 5 then option 5
https://www.walthamforest.gov.uk/tasks/pay
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Housing Benefits Option 3 then option 2
https://www.walthamforest.gov.uk/content/housing-benefit
Astons (for Gas Central Heating) Option 2 then 1 then 1 then 2
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Waste Option 5 then option 1
https://www.walthamforest.gov.uk/tasks/report
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Service Store (Property and Garden maintenance services
020 8496 5525 https://www.walthamforestservicestore.co.uk/
DWP
Universal Credit
0800 3285 644 https://www.gov.uk/apply-universal-credit
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PIP (Personal Independance Payments)
0800 121 4433 https://www.gov.uk/pip
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Utilities
Cadent Gas Emergency Service (Report a gas Leak)
0800 111 999 https://www.cadentgas.com
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EDF Electrical
In an Emergency call105 https://www.edfenergy.com
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Thames Water
0800 316 9800 https://www.thameswater.co.uk/help/emergencies
NHS
Whipps Cross Hospital
020 8539 5522 https://www.bartshealth.nhs.uk
NHS Direct
(confidential advice and information)111 https://www.111.nhs.uk
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Other
CAB - Citizens Advice Bureau - Walthamstow
0808 278 7838 https://www.citizensadvice.org.uk/local/waltham-forest/
Cats Protection Helpline
03000 121212 https://www.cats.org.uk
Childline
0800 1111 https://www.childline.org.uk
Child Protection Line (NSPCC)
0808 800 5000 https://www.nspcc.org.uk/keeping-children-safe/our-services/nspcc-helpline
Crimestoppers
0800 555 111 https://www.crimestoppers-uk.org
Debt Helpline and Benefit Advice
0800 138 1111
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East London Dial a Ride
0343 222 7777 https://www.tfl.gov.uk/modes/dial-a-ride
Entitled to - Benefits Calculators
The Hornbeam
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Money Helper
https://www.moneyhelper.org.uk/en?source=mas
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Police
101 non emergency calls 999 Emergencies
https://www.met.police.uk/a/your-area/met/waltham-forest/chingford-green
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RSPCA (24 hour)
0300 1234 999 https://www.rspca.org.uk
Refuge Domestic Violence HelpLine
0808 200 0247 https://www.refuge.org.uk/get-help-now/phone-the-helpline
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Samaritans
116 123 https://www.samaritans.org
Solace Womens Aid (24 hour)
0808 802 5565 https://www.solacewomensaid.org
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