Our Company

In August 1994 the tenants on the Friday Hill Estate formed a committee to set up a Tenant Management Organisation (TMO) because they wanted to take over management responsibility for their homes (under the Right to Manage).

 

After due process and a successful ballot Friday Hill Tenant Management Organisation was created.  On 2nd November 1998 Friday Hill TMO took over providing Housing Management Functions on behalf of the London Borough of Waltham Forest.

​​

On 2nd December 2002 we expanded our management area and took on 240 properties in Highams Park.  We now manage aproximately 1000 residential properties and 100 garages in Chingford and Highams Park

Our Board is made up of tenants, leaseholders and co-opted members.  Tenant and Leasehold members stand for an initial 3 years and co-opted members are elected annually.  Elections are held as part of our Annual General Meeting.

​

Our Board meets 12 times a year to make decisions on company business.  There are also several sub committees that have a brief to look at a specific area in more detail.  There are sub-committees for HR and Health and Safety, Finance, Governance and Performance, and Resident Involvement and Community Engagement

​

Would you be interested in having a say over how your home is managed?  We are looking for more tenants and leaseholders to take part.

​

Contact our Chief Executive, Yasmin White for an informal chat to find out more about what this involves

​​

Friday Hill TMO works within a framework of policies.  This helps us to be transparent and accountable about what we do and how we do it. 

It also helps us make sure that we are working

in a consistent way that reflects current law and best practice.

​

Here is  list of our key policies:

(This list will be added to over time) 

Equality and Diversity Statement

Equality, Diversity and Inclusion Policy

Customer Service Charter

Menu of Involvement

Privacy Notice

Day to day repairs and Emergency call outs in tenants homes and communal areas

Rent collection

Caretaking for the blocks we manage

Grounds maintenance and grass cutting on the Housing owned land across the Estate (not individual gardens)

Inspecting our blocks and estates for cleanliness and repairs

Assistance and support in cases of neighbour nuisance, anti-social behaviour, hate crime and domestic violence

Responding to requests, enquiries and complaints from tenants,  MPs and Councillors made in person, by letter or e.mail and by phone.  We aim to answer the phone between 9am and 5pm within 5 rings and respond to all written correspondence within 10 working days.  If your call goes unanswered it will be because all available staff are on the phone to other callers.  Please leave your contact details after the recorded message and we will call you back

Our staff have a wealth of experience in their respective fields and have a heart for providing excellent customer care in social housing.  They often go the extra mile to support residents make their lives better.

​

We have specialist staff who lead on Tenancy matters, including anti-social behaviour and tenant engagement; Arrears collection, including benefit maximisation; Property issues, including communal repairs and empty homes; Estate Services - caretaking and grounds maintenance. 

We engage several contractors to repair your home as needed.  Larger works and projects are the responsibility of the London Borough of Waltham Forest and we make referrals to them as necessary.  Waltham Forest also retain control of Gas servicing and Heating repairs, you can report these by calling Astons on 020 8496 3000, choosing options 2 then 2 at the automated menus.

​

You can find more information on our staff here

We are run by residents for residents.

We need our residents to step up and take an interest in the area in which they live.
There are lots of ways to get involved.

• Join the board, help us make decisions about how the company is run and the things we should focus on.

• Respond to surveys when we send them out, let us know your views, how we are doing and how we can do things better and keep your information up to date

• Come to our AGMs - short meetings for information and voting on issues and board elections

• Enter Friday Hill in Bloom.  Brighten up your
  area by planting & weeding your garden or the
  communal garden if you live in a block.

• Join us on an estate inspection.

• Come to one of the groups that meet in our board room or join the walking group.

• Volunteer to help at our food hub.

• Come and have some fun (and often free food!) when we put on a community event.

• Read our newletter to find out what is going on.

• Keep your contact information up to date, changed your phone number? Let us know

​